Satisfaction Guarantee

We understand that switching to a different energy company can sound a little scarier than it actually is. After all, this is your electricity we're talking about. So here is our ironclad promise:

We are so certain that your transition to Ambit Energy will be flawless, we are willing to guarantee it. If, for any reason, Ambit Energy disconnects your service during the switching process, we will pay your 1st month's bill with no questions asked.

For Ambit Energy to process your switch and for you to become eligible for this guarantee, we must receive a complete and valid enrollment for your service. This guarantee only applies to customers switching to Ambit Energy from another electric provider ( not if you are moving). Ambit Energy will not pay your first month's bill due to disconnections beyond our control: if the electric provider you are switching from has issued a disconnect order that cancels or overrides your switch request, when your poles and wires company is unable to access your meter, or for disconnections that occur after you switch to Ambit Energy. If you have any questions regarding this guarantee, please call our Customer Care department at 1 (877) 282-6248, Monday through Friday, 8:00 am – 6:00 pm CST, Saturday, 10:00 am – 5:00 pm CST.